SmartStick – Frequently Asked Questions

Have a question before you order? Start here. If you don’t see your answer, you can always reach out to support after.

What exactly is SmartStick?

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SmartStick is a compact streaming stick that plugs into your TV’s HDMI port and gives you a single home screen for live TV, movies, shows, and sports. One device, one menu, and a clear price: $29.99 for the device + $9.99/month.

Do I need a smart TV for it to work?

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No. If your TV has an HDMI port, you’re good. SmartStick turns almost any HDMI TV into a modern streaming screen with an easy home menu.

What do I need at home for SmartStick?

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You’ll need:
• A TV with an HDMI port
• A power outlet or USB power near the TV
• Home Wi-Fi or a strong hotspot

First-time setup usually takes under 5 minutes.

Is there any contract or long-term commitment?

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No contracts. Access is month-to-month at $9.99. You can cancel anytime, and you keep your $29.99 SmartStick device. You’re never renting hardware from us.

Can I move SmartStick between different TVs?

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Yes. You can unplug it and move it to any TV with HDMI. It’s perfect for use between the living room, bedroom, or when you travel.

Does it work in hotels or Airbnbs?

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In many cases, yes. As long as:
• The TV has an HDMI port
• You can connect to Wi-Fi or a hotspot

Some hotel networks require an extra sign-in step, but plenty of users travel with their SmartStick regularly.

How fast does SmartStick ship?

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Orders typically ship within 1–2 business days. A tracking link is emailed to you as soon as your SmartStick goes out the door. Shipping details and timing can vary by region and will be shown at checkout.

What is your return policy?

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We offer a 30-day money-back guarantee. Try SmartStick at home with your TV and Wi-Fi. If it doesn’t work for you, you can send it back in its original condition for a refund of the device price (shipping policies may vary by region).

Is SmartStick legal?

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Yes. SmartStick is a streaming device, similar to other HDMI sticks on the market. Your subscription allows you to stream content.

What happens if I cancel my monthly plan?

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If you cancel, your streaming access stops at the end of your current billing period, and there are no future charges. You keep your $29.99 SmartStick hardware — we never charge rental fees or require you to send the device back.

Is there support if I get stuck setting it up?

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Yes. Your box includes a quick-start guide and support contact details. If you run into Wi-Fi, TV input, or remote issues, a real person can help you get up and running.